FAQ

Frequently Asked Questions

BILLING AND ACCOUNT QUESTIONS


How do I reset my password?

On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.

 

How do I change my password?

Once signed into your account, you can change your password by clicking My Profile from the top navigation menu. Select Password and update your password.

 

How do I update my billing information?

Once signed into your account, you can update your billing information by clicking My Profile from the top navigation menu. Select Billing and update your billing information.

 

How do I cancel my recurring subscription?

Once signed into your account, you can cancel your recurring subscription by clicking My Profile from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page.  Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.

 

My credit card is being declined.  Why is that?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.


Who do I contact if I have questions?

If you have a questions about your subscription, billing or technical issues, please contact kinrgy@streaming-subscription.com. For all other inquiries, please contact WeListen@KINRGY.com

 

PLAYBACK QUESTIONS

My video does not playback smoothly. How can I fix this?

Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.

 

Can I watch videos using Chromecast and AirPlay?

Yes!  Both Chromecast and Airplay are compatible with our site.  

To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast.  Click the icon and select the correct Chromecast from the pop-up in your browser.

To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.

 

Can I watch videos on my TV without using an app?

Yes. By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from our site on your TV.

 

Can I watch videos on my phone or tablet without using an app?

Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!

 

Which browsers are supported?

While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years.  You may experience playback issues when using an out of date browser or any version of Internet Explorer.


GENERAL QUESTIONS


Who is Dr. Frank Anderson?

In an effort to deepen our understanding of our bodies and the intelligence they hold, KINRGY collaborated with pioneering Harvard-trained psychiatrist, therapist and trauma specialist Dr. Frank Anderson, who has spent the past three decades studying neuroscience and trauma treatment, to evolve our Signature Method: KINRGY TRANSFORM. This evolution innovates and differentiates the KINRGY Signature Method to be the world’s first and only trauma-informed dance fitness & energy healing modality that’s backed by the efficacy of neuroscience and evidence-based research. Our new platform will feature the science studies and findings for you to explore.


What does it mean to be trauma-informed?

We believe that an important part of being a judgment-free dance platform is being trauma-informed and resisting the need to be perfect. 

There is a difference between being trauma-informed, trauma-trained and trauma-specific services and modalities. 

An organization being trauma-informed, according to SAMHSA* is “a program, organization, or system that is trauma-informed realizes the widespread impact of trauma and understands potential paths for recovery; recognizes the signs and symptoms of trauma in clients, families, staff, and others involved with the system; and responds by fully integrating knowledge about trauma into policies, procedures, and practices, and seeks to actively resist re-traumatization.”

While KINRGY is a dance fitness modality and is not a trauma-specific service or a trauma-healing modality, we have a fundamental realization at KINRGY for how trauma can affect families, groups, organizations, and communities as well as individuals. Through the trauma-informed lens, we are able to recognize the signs of trauma, respond by applying the principles of a trauma-informed approach to all areas of functioning, and seek to resist re-traumatization of members, partners, and staff.  

ATN** says and we agree, as a trauma-informed company, “we focus on relationships first. We connect before we correct. We understand that behavior is communication. We allow do overs. We think "I can't" not "I won't". We value empathy. We make repairs. We do our best to create safe spaces, expectations and routines. We connect with curiosity. We teach self-regulation. We respond with compassion. We breathe deeply & take care of our own well-being. And we know that learning happens in relationships.

*Substance Abuse and Mental Health Services Administration
** Attachment & Trauma Network,Inc


What do you mean by energy healing?

A meta-analysis* of energy healing states that energy healing is about “all energetic and informational interactions resulting from self-regulation or brought about through other energy linkages to mind and body.”*

After reviewing more than 2200 published reports, the meta-analysis concluded that evidence suggests that the mind can influence matter and that mental intention is a component of healing practices.

Energy healing practices vary**, and can involve physically touching the body or working non-physically with the body’s energy.

KINRGY is a movement and breathwork based modality that does not utilize hand on touch, but instead intentional movement to restore balance to our mind, body, and energy, which supports your physical, mental, and emotional well-being. 

In a recent partnership with with Dr. Joe Dispenza and Melissa Waterman utilizing the evidence-based Gas Discharge Visualization [GDV] imaging and modeling tool, we found that 71% of participants had an increase in physical and emotional energy, and 67% of all participants showed decreased stress levels.

*The International Society for the Study of Subtle Energies and Energy Medicine (ISSSEEM)
**Progress in Molecular Biology and Translational Science